Registration Questions

FORGOTTEN PASSWORD

Click here and we will automatically send you a randomly generated password which you can change to something more memorable

CHANGE YOUR PASSWORD

Click here change your current password. Please note: You must be logged in to the site to change your password

Problem

Reason

You have a generic email address i.e. Yahoo, gmail, btconnect, tiscalli etc. We do not allow access to generic email addresses as we cannot prove in any way that you are not a competitor of ours or you don’t buy your fasteners from one of our competitors.

You have forgotten your password. There is a forgotten your password button on the home page of our website. You will receive a new password once you click on this.

There is a technical problem with our site. It is very rare that our site suffers with technical difficulties, so check with your IT department first that it is not your own server.

You are a competitor of ours.

You could be logging in incorrectly. Passwords and logins (e-mail addresses) are case-sensitive. Ensure you login exactly as you registered

You didn't verify your e-mail address. When you register we send you an e-mail to verify that your e-mail address is correct and is being used with your permission. You must click on the link in this e-mail to verify

We haven't activated your account. Account activation is not automated. We try our best to activate within the hour but time differences and holidays can delay this. If you need urgent access email websupport@trfastenings.com

I can view data on TR branded products such as sheet metal fasteners but cannot view any general fastener data.

You are not a TR customer

You only spend a small percentage of your annual spend on fasteners with us, which means you use one of our competitors for the majority of your fastenings.

You are a distributor of ours, in which case you would only get access to our manufactured product information.

NB: If you are an existing end-user customer of TR's and buy the majority of your fasteners from us, then please click the button below:

I cannot view the website; “Page cannot be displayed” is coming up.

It is very rare that our site suffers with technical difficulties, so check with your IT department first that it is not your server.

If there is no problem with your server then there maybe a problem with our site in which case please click the button below

I am registered on your website but I need to change the email address.

You will need to re-register as this cannot be changed on your original registration.

I am a design company/ Engineer who do not purchase any fasteners; we just specify who supplies them to our customers.

If you design for any of our customers then you may be entitled to full access. Please email websupport@trfastenings.com advising which TR customers you work for.